RETURN POLICY

Return Policy

Bek&Co accepts returns under the following provisions:

The return must be requested within 14 calendar days of the purchase date.

The items must have a return materials authorization (RMA) number with the return items. Items returned without an RMA number will not be accepted.

Items must meet our return criteria listed below.

How to return an item that you have purchased.

The return must be authorized in advance by emailing us and receiving a return materials authorization (RMA) number:

Stand Return Process - Here is how it works

  1. E-mail us at info@bekandco.com. Please provide a copy of your order number, your name, phone number, email address and a description of why you would like to return the item. If there are specific issues, then please attach any images to your email.
  2. We will get back to you within 24-48 hours with our response to your return request.
  3. Our response will include your RMA number and the shipping address where the item must be shipped to for the return, if the return is approved.
  4. You will be responsible for all shipping charges incurred to return your items to Bek&Co.
  5. Upon receiving your items we will perform an inspection, if the items meet our return criteria then a refund for the purchase price of the item(s) will be refunded to you within 7 days.

Our Return Criteria

For items to be eligible for return they must meet the following return criteria:

  1. Items must have a valid RMA number issued by Bek&Co
  2. Items must be unused and unwashed
  3. Items must be clean and free of any dirt, scuffs, chew marks or hair.
  4. Items must be in the original packaging.

Non-Returnable Items

Some items are not eligible for return to Bek&Co, return requests for these items will not be accepted.

These items include:

  1. Final sale or discounted items
  2. Items purchased with a discount code
  3. Items purchased with gift cards
  4. Items that have been customized
  5. Limited inventory items that are no longer sold on our website

Exchanges 

Exchanges follow our “Standard return process” outlined above. 

Items cannot be exchanged directly. To exchange an item please follow the return process for the original items you would like to return. Then place a new order for the new items you would like to purchase.

Discount Codes

Only one discount code may be used per order.

Sales Tax

All applicable sale taxes are calculated at checkout. Sales tax rates are estimated based on the shipping destination address.